Logout My Account
Terms & Conditions
Please choose to view the appropriate Terms and Conditions

Disclaimers And Limitations Of Liability

Whilst the Product Information and all other website material is provided in good faith, by using this website, you agree and acknowledge that Qatar Duty Free makes no representations, warranties or claims as to the accuracy of the Product Information or any other material on this website. Further more, you agree that the Product Information and website material does not constitute any form of advice or recommendation to you.

Qatar Duty Free disclaims all implied warranties relating to your use of this website and the information, products and services contained in this website. To the maximum extent permissible under law, all information on this website is provided without any warranty (either express or implied by law or otherwise) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement of third party rights.

By using this website, you agree that Qatar Duty Free will not be liable to you for any direct, indirect, consequential or any other loss arising from the use (or non-use) of the information, products and services contained in this website or from your access of other material via links from this website. The exclusions and limitations contained in these terms and conditions apply to the maximum extent permitted by law.

Qatar Duty Free does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

Except as set out in clause 6, Qatar Duty Free will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude Qatar Duty Free' liability (if any) to you for personal injury or death resulting from Qatar Duty Free' negligence, for fraud or for any matter which it would be illegal for Qatar Airway to exclude or to attempt to exclude its liability.

Subject to clause 6, Qatar Airways' entire liability in respect of any matter or series of matters arising out of or in connection with Qatar Airways' provision of this website and any service by Qatar Airways or anything there under by any means shall be limited to US$1,000 in total for each and every event or series of connected events.

You shall indemnify Qatar Duty Free and its licensors and keep Qatar Duty Free and its licensors indemnified against all losses, damages, claims and costs (including legal cost) caused or suffered by Qatar Duty Free and/or its licensors as a result of a breach by you of any of these terms and conditions.

Copyright and Trademark Information

All materials on this website are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Qatar Duty Free or are used with permission of their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress and other materials contained in this website. All rights are reserved, worldwide.

Users may download, print or reproduce portions of Qatar Duty Free’ materials, for their personal, non-commercial use and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website is strictly prohibited. By way of illustration, such prohibited use may include, the extraction, redistribution, republication, modification, broadcasting, sale or otherwise making available of any of the information or material on this website (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website. Unauthorised use of this website, or any of the information or material contained on this website is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.

Unauthorised Actions Or Uses

You agree that you will use this website only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorised, false or fraudulent purchase(s); that you will not attempt to interfere with the operation of this website, or alter or corrupt any data or software.

You agree to follow and abide by these terms and conditions and by all instructions and procedures set out in this website. You understand that a failure to follow all instructions and procedures may lead to your unintended obligation to purchase goods or services, to your forfeiture of products or services, to denial of access to this website or to products or services, and possibly to legal action being brought against you.

Product Information

This website contains information about the products and services which Qatar Duty Free (or other third parties) may offer (referred to as Product Information). The Product Information may include details about future intentions of Qatar Duty Free (e.g. details of products/services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Qatar Duty Free' products and services and to assist you obtain these products and services.

Paying By Credit Card

Your credit card will be charged at the time you make your order. You agree that we may need to verify your credit card details and method of payment before processing your order.

Credit card details are held in a secure environment and transferred through an internationally accepted system. Qatar Duty Free accepts three major credits cards: Visa, Master, and Diners Club.

Qatar Duty Free will not be held responsible for any loss, theft, damage or unauthorised use of a credit card, whether in the course of the online purchasing process or after it.

In the event that your credit card is charged and Qatar Duty Free declines to accept your order, Qatar Duty Free will process a refund on your payment card.

Qatar Duty Free will have no liability for unavailable products or raffle tickets and may reject any order, or any part of an order due for this reason. In such cases, Qatar Duty Free may offer alternatives or a refund in the event your credit card is charged.

In the event that the credit card payment cannot be processed for whatever reason, Qatar Duty Free will have no obligation to make the goods available for you.

Product Purchase

Qatar Duty Free website gives you the opportunity to make advance purchases of duty free goods for collection at Hamad International Airport on your travel date and purchase raffle tickets for Qatar Duty Free’ prize draws.

Placement of an order on the website is an offer to purchase Qatar Duty Free products and does not constitute acceptance by Qatar Duty Free of your order, until such time that your order is dispatched to you. Qatar Duty Free reserves the right at any time up to this point to accept or decline your order without giving any reason. If Qatar Duty Free does decline your order, Qatar Duty Free will attempt to notify you of this using the contact details you provide with your order.

When you place an order through the website you will be required to provide certain information, including an email address, which we may use to contact you with respect to your order. If you place an order for duty free goods, you will also be required to provide your flight, nationality and passport details. If placing an order for raffle tickets, you will also be required to provide a shipping address. Qatar Duty Free will not be responsible for any liability whatsoever, arising from a failure to provide valid and correct details at the time of purchase.

Purchase of Raffle Tickets

In the case of raffle ticket purchases you are not required to be a travelling party, as the tickets will be delivered to the shipping address specified by you at the time of purchase. Raffle tickets will not be available for collection at Hamad International Airport.

When purchasing the tickets you will be given the option to choose a raffle ticket number for the ticket. You are not guaranteed a specific number, and will be required to choose from the available numbers in respect of the given prize draw.

All tickets are subject to additional terms and conditions contained on the actual ticket. In the event of any discrepancy or conflict between the terms and conditions on this website and the terms and conditions on the ticket, the terms and conditions on ticket shall apply to the extent of such discrepancy or conflict.

Qatar Duty Free will deliver tickets purchased through the website to the shipping address provided by you at the time of purchase. It is your responsibility to provide a complete and accurate shipping address. There may be restrictions on the shipping addresses which Qatar Duty Free is able to deliver to for example, PO Box addresses.

Qatar Duty Free will aim to dispatch your raffle ticket(s) within three (3) days of receipt of confirmation that it has received payment for the ticket(s). Delivery times may vary depending on the location of the shipping address.

At the time of delivery, you may be required to sign for the ticket(s). In the event that you are not available for signature, Qatar Duty Free may request that someone else present at the shipping address, or a neighbour, sign for the tickets on your behalf. In other cases, the goods may be left in a safe place at the shipping address. Qatar Duty Free will be entitled to treat delivery of the ticket(s) in accordance with this term as receipt and acceptance of the ticket(s) by you and its delivery obligations fulfilled.

In the event of a failed delivery of the ticket(s) for whatever reason, Qatar Duty Free will attempt to contact you using the contact details provided by you at the time of purchase. If Qatar Duty Free is unable to contact you, Qatar Duty Free will be entitled to treat the order as cancelled and arrange a refund to the credit card used for payment.

Qatar Duty Free will not be responsible in any way for any failure of the tickets to reach your shipping address prior to the prize draw.

Ownership of the goods will pass to you on delivery.

You shall be responsible for all costs and charges in respect of delivery.

Purchase of Pre-ordered Duty Free Goods

To purchase duty free goods you must be a travelling passenger, as you will be required to collect the goods from Hamad International Airport on your travel date. Qatar Duty Free will not deliver any good(s) to any customer.

Subject to availability, the pre-ordered goods will be available either at the Qatar Duty Free shop, or at a designated counter for Qatar Duty Free website sales at Hamad International Airport on your travel date. At the time of collection of good(s), you will need to present your order confirmation to the Qatar Duty Free staff member.

Qatar Duty Free will not be responsible for any failure on your part to collect the good(s), nor shall Qatar Duty Free have any responsibility to hold uncollected goods past your travel date.

Ownership of the goods will pass to you on collection.

Modifications To Terms

These terms and conditions and/or other information provided on this website may be updated, amended, changed or removed by Qatar Duty Free at anytime and without further notice to you. You should re-read these terms and conditions every time you visit the website and ensure that you review all the relevant documents each time you use this website. By using this website you agree to be bound by the latest version of such documents.

Refund & Exchange Policy

At Qatar Duty Free (QDF), we strive to provide 100% customer satisfaction. When it comes to the possibility of refunding or exchanging a product, one of the key elements is to inform the customer to retain their receipt as well as the warranty card in certain cases.

Retention of the receipt will allow for an efficient return or exchange.

Returns & exchanges will only be approved if the returned or exchanged product is returned in the original sealed box with all QDF tags intact, in saleable condition. It must be accompanied by a receipt and within the 90-day period from date of purchase.

The following will apply in the case of request for refund or exchange of products previously purchased at QDF.

Returns & Exchanges - With Receipt

. Within 90 days from original date of purchase.
. Refunds will be provided in the same tender that the purchase was paid in
- Cash will be refunded in cash (all refunds in Qatari Riyal)
- Credit and debit cards will be refunded to the original credit or debit card
. Customer will be required to fill out a Refund Voucher to verify the return was completed. The personal information provided on a Refund Voucher is required in order to process the refund and is used for auditing purposes as well as to ensure customer satisfaction. A QDF representative may contact you to confirm your customer service expectations were met.
. QDF may issue QDF Gift Voucher for refunds.

Returns & Exchanges - Without Receipt

. Exchanges not accompanied by a receipt will be processed at QDF discretion at the last lowest sale price for store credit.
. Returns without receipt will not be accepted.

Return & Exchange Exclusions

. Car, Bike & US$ 1 Million draw tickets.
. Personal items (soaps, razors and similar).
. Luxury watches over QAR 2,000.
. Diamonds
. Note: Other exclusions may apply

Returns & exchanges will only be approved if the original product is returned in the original sealed box with original tags intact, in saleable condition with a receipt and within the 90 day return period from original date of purchase.

Return Exclusions with limited exceptions

. Warranty on electronic items is covered by the manufacturer. In case of product malfunction or the product not working up to a specific standard, the customer should inform QDF within 90 days of purchase personally, by phone (+974-4010-1486 or +974-4010-4167) or e-mail (tellus@qatardutyfreepromo.com ). The product needs to be returned back to the supplier to establish the problem and to offer a solution. A warranty is covered only when the product is used as per given standards. It will be deemed void, if the product is in any way mishandled by the customer. In some instances the customer may be required to deal directly with the manufacturer.
. Due to copyright laws, DVDs, computer / video games, CDs and software returns & exchanges will ONLY be offered if the product is in its original packaging, unopened, in saleable condition, with receipt and within the 90 day return period from original date of purchase.

Policy Exclusions

. This policy excludes the following concessionaires: AU, BeIn Shop, Chopard, AND Nails, Paris St. Germain, Pharmacy, Qatar Museum Authority, Rolex, Seal & Go, Virgin, and WH Smith.


1. These terms and conditions (including the Privacy Policy) contain all the terms relating to the use of this website. These terms and conditions supersede all previous contracts, arrangements, representations (other than fraudulent misrepresentation), terms implied by law, understandings between the parties whether written, arising from custom, orally or otherwise. These terms and conditions are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these terms and conditions as you will be deemed to understand and accept them if you use this website.

2. If any part of these terms and conditions are found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from these terms and conditions and will be ineffective without, as far as possible, modifying any other parts of these terms and conditions and this will not affect any other provisions of the amended terms and conditions, which will remain in full force and effect.

3. There shall be no waiver of any term, provision or condition of these terms and conditions, unless such waiver is evidenced in writing and signed by the party granting such waiver.

4. The terms and conditions of this website and the materials contained within it shall be governed and construed in accordance with the laws of England and Wales. The English courts shall have non-exclusive jurisdiction to adjudicate any disputes, which may arise as a result. You agree that Qatar Duty Free reserves the right to bring an action against you in any country it deems appropriate.

5. Although Qatar Duty Free is it does not promise error or fault free operation or that the services provided by will meet your requirements.

If you have any questions about the Qatar Duty Free website or our Terms of Use, please contact:

Qatar Duty Free
P.O. Box: 22553
Doha - Qatar

Last updated 28 March 2011